Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
- 3. Services Provided to Farmworkers and Agricultural Employers Through the One-stop Delivery System.Describe the State agency's proposed strategies for:
- 3. Services Provided to Farmworkers and Agricultural Employers Through the One-stop Delivery System.
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
e. 3. B. Marketing the Employment Service Complaint System to Farmworkers and Other Farmworker Advocacy Groups.
Current Narrative:
Locally, One-Stop Centers display the ES Complaint System poster in the languages most likely spoken by the customers seeking workforce services. The public is also informed of the ES Complaint System during outreach events. The SMA keeps workforce partners informed of the service and coordinates complaint activities with them.
All complaints from MSFWs alleging violations of employment-related standards and laws shall be taken in writing by One-Stop Center staff and sent to the SMA. The staff will attempt a timely resolution of complaints from non-MSFWs, if possible. In the event the staffs are not able to resolve the complaint, the complainant will be timely referred, as appropriate, to agencies and organizations that may play a role in resolving the complaint. The complaint records will be reported quarterly to the SMA. One-Stop staff will consult the SMA in cases where they have questions on the proper resolution of complaints or factors of the complaint indicate the complaint may need the assistance or intervention by the SMA.