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2 Year Modification

Plan: Missouri PYs 2018-2019
Combined Plan C

Section: Vocational Rehabilitation Program (Combined or General)

Narrative: d. 2. I. i. I. a.

Published
Located in:

d. 2. I. i. I. a. The number of personnel who are employed by the State agency in the provision of VR services in relation to the number of individuals served, broken down by personnel category;

Current Narrative:

MVR developed a system of collecting and analyzing data annually to determine qualified personnel needs. The following information describes the data system utilized in determining personnel/personnel development; recruitment, preparation and retention of qualified personnel; standards; requirements for vocational rehabilitation counselor (VRC) positions; staff development activities; personnel to address individual communication needs; performance evaluation system; and coordination with personnel development under the Individuals with Disabilities Education Act (IDEA).

To assist in determining the number of personnel employed to deliver VR services in relation to the number of individuals served, MVR annually reviews data from its case management system. This information includes the average daily census of individuals served and the number of new applications, individualized plans for employment, successful employment outcomes and cases closed without a successful employment outcome. MVR’s human resource section tracks the number of employees and their personnel categories.

The VRCs, district supervisory positions and clerical staff are directly involved in providing services for individuals with disabilities (6 supervisors and assistant supervisors have a partial caseload). The number of individuals who had an open file with MVR as of September 30, 2017 was 14,538. The average number of cases per VRC is approximately 105 per counselor.

MVR’s management team reviews each vacancy to determine if the position should be filled, relocated or reclassified to a counselor position (if the position was a different one) based upon factors such as current need and expected population growth. The goal for MVR is to continually evaluate caseload sizes, office work load and staffing to maximize efficiency.

(i & ii) MVR is made up of the following sections: Disability Determination, Independent Living and Vocational Rehabilitation (VR). There are approximately 624 full-time employees in all three sections. This report will focus on the VR section. As of September 30, 2017, the breakdown of the MVR Client Services section needed for service delivery is as follows:

139 Vocational Rehabilitation Counselors

8 Assistant Supervisors

23 District Supervisors (one also serves as regional manager, 6 have a partial caseload)

61 Clerical Support Staff Positions

Administrative Staff:

1 Assistant Commissioner

5 Coordinators (three are shared with all sections of MVR)

1 Field Operations Manager

2 Assistant Field Operations Managers

6 Regional Managers

12 Directors (two are shared with all sections of MVR)

1 Human Resource Manager (shared with all sections of MVR)

14 Assistant Directors (two are shared with more than one section of MVR)

2 Supervisors/Managers (shared with all sections of MVR)

1 Human Resource/Payroll Benefit Specialist

4 Quality Assurance Specialists

2 Accounting Business Specialists

1 Executive Assistant

1 Administrative Assistant

1 Procurement Specialist (shared with all sections of MVR)

1 Program Specialist

2 Program Analysts (one shared with all sections of MVR)

1 General Services Specialist

4 Business Specialists

1 Accounting Specialist