Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
One-stop provision of meaningful assistance in filing claims for unemployment compensation: Maine will meet the needs of customers requesting assistance with UI claims in a two-pronged approach. Appropriately informed one-stop staff will provide unemployment claim information and assistance in the one-stop by answering basic UI questions, assisting customers with creating a ReEmployME account to file initial and continued benefit claims online, and filing weekly certifications via phone through Maine’s interactive voice response system. Additionally, one-stop staff will be able to access and provide individualized unemployment information and explain how the individual can manage their UI account through the UI web portal. If an individual is unable to file a UI claim due to significant barriers (such as language or disability) that prevent the use of online tools, the customer will be assisted by one-stop staff or be directed to a phone line dedicated to serving the individual needs of the customers.
The BUC has dedicated specific staff of the day who can be contacted through each one-stop about a specific UI issue and who will then contact with the customer within 24 hours if not immediately available to address the issue.