Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
Missouri maintains an environment within both agencies that allows for data sharing and improved communications. In order to provide relevant information and meaningful assistance to UI claimants seeking assistance in filing a claim for unemployment compensation through Missouri’s Job Centers (MJCs), the Division of Employment Security (DES) and the Office of Workforce Development (OWD) established a priority phone line that allows a UI claimant that visits a job center to speak directly with a DES claim center specialist with little to no wait.
OWD, with assistance from DES, has developed information regarding the claim filing process to assist the UI claimant who seeks assistance at MJCs. Brochures, publications, posters, and web pages have been updated and non-merit state staff are trained on the current claim filing process. DES and OWD conduct an ongoing effort to provide the most current information on the labor.mo.gov website, OWD’s jobs.mo.gov website, and through social media (Twitter, Facebook, YouTube, etc.) to assist claimants and other individuals seeking job center services with their reemployment process.