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Plan: Colorado PYs 2020-2023
Combined Plan C

Section: Wagner-Peyser Act

Narrative: e. 4. C.

Published
Located in:

e. 4. C. Increasing outreach worker training and awareness across core programs including the Unemployment Insurance (UI) program and the training on identification of UI eligibility issues

Current Narrative:

CDLE’s Workforce Development Programs (which administers the Title I and Title III WIOA core programs) and the Unemployment Insurance Division formalized their long-standing partnership in early 2012 with the co-location of Workforce Development representatives at the Unemployment Insurance offices to coordinate reemployment initiatives for claimants and the long-term unemployed. The two divisions work closely to strategically plan and support implementation of initiatives designed to benefit their shared customers. These initiatives have included the:

  • Cross-training of approximately 120 UI staff on the roles of the workforce centers. UI is brainstorming with staff at all levels, from front-line to upper management, ways to better integrate reemployment philosophies into UI’s everyday conversations and workload involving customers. Once all ideas are heard and analyzed, UI will develop a plan to implement the approved concepts, which will include staff training and messaging to customers
  • Cross-training of approximately 70 workforce center staff on the Unemployment Insurance benefits system and UI eligibility issues. CDLE holds annual UI eligibility refresher training for workforce center staff and answers any workforce staff questions as they arise.

The Reemployment Services and Eligibility Assessment (RESEA) initiative requires that UI staff participate in the development and training of the UI eligibility referral process for the workforce system. Annual training on RESEA is delivered, recorded and made available to the workforce system and other stakeholders on demand. In addition, the workforce system receives annual training on how and when to refer UI eligibility issues to the UI system. Lastly, CDLE developed a UI eligibility and work-search requirements video (in both Spanish and English). UI staff investigates and adjudicates eligibility referrals made by the workforce system. Additional technical assistance and follow-up sessions are made available, as appropriate.

  • Joint issuance of state policies to the workforce system regarding reemployment services such as Links to Reemployment (UI Profiling) and approved training status
  • Joint development of online resources targeted to the reemployment of UI customers

This system of cross-training and joint communications will be expanded to include the Title II Adult Education and Family Literacy and Title IV Vocational Rehabilitation core partners. Initial steps have been taken to include these partners in all aspects of cross-training and awareness initiatives, including UI eligibility issues.

Outreach workers in Colorado receive training on Unemployment Insurance requirements. They are kept up to date on job search requirements, job attached status and can also assist workers in changing or obtaining a pin number to access their claim.