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Plan: Missouri PYs 2020-2023
Combined Plan C

Section: Wagner-Peyser Act

Narrative: e. 4. C.

Published
Located in:

e. 4. C. Increasing outreach worker training and awareness across core programs including the Unemployment Insurance (UI) program and the training on identification of UI eligibility issues

Current Narrative:

The MSFW training presentations have been and will continue to be provided to job center outreach staff through interactive computer-based webinars and in-person training. At a minimum, the following training will be provided to all appropriate job center staff at least once a year and available for new staff or upon request any time during the year.

 

The Office of Workforce Development (OWD) and UMOS have developed a MOU that will allow for combined training to job center staff by OWD’s SMA and UMOS local staff. OWD has also worked with UMOS to develop brochures and other outreach materials that feature both agencies and the services available.

 

In order to provide high quality services to both jobseekers and employers, the Division of Employment Security and OWD utilize a collaborative approach to provide training and continuously improve professional development for the Missouri Job Center staff. Various methods are utilized to present training to staff on new programs and services including: in-person training by subject matter experts from both agencies, webinars, videos imbedded in the OWD web portal, program specific desk aides, on-the-job training, and conference calls.