Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
- e. Agricultural Outreach Plan (AOP). Each State agency must develop an AOP every four years as part of the Unified or Combined State Plan required under sections 102 or 103 of WIOA. The AOP must include an assessment of need. An assessment need describes the unique needs of farmworkers in the area based on past and projected agricultural and farmworker activity in the State. Such needs may include but are not limited to: employment, training, and housing.
- 5. Services provided to farmworkers and agricultural employers through the one-stop delivery system
Describe the State agency's proposed strategies for:
- 5. Services provided to farmworkers and agricultural employers through the one-stop delivery system
- e. Agricultural Outreach Plan (AOP). Each State agency must develop an AOP every four years as part of the Unified or Combined State Plan required under sections 102 or 103 of WIOA. The AOP must include an assessment of need. An assessment need describes the unique needs of farmworkers in the area based on past and projected agricultural and farmworker activity in the State. Such needs may include but are not limited to: employment, training, and housing.
e. 5. B. Marketing the employment service complaint system to farmworkers and other farmworker advocacy groups
Current Narrative:
: The Bureau of Employment Services (BES) implements the Employment Service (ES) Complaint System (per 20 CFR Subpart E §658.400 – 658.418) for retrieval of complaints that are filed at local one-stops and at the central office. The ES Complaint Resolution Administrator (CRA) has direct responsibility for the ES Complaint System, however, the State agency official designated to handle MSFW complaints will be the SMA. The ES CRA and SMA will maintain records of all MSFW complaints as well as correspondence between parties and notes from all investigations for a period of three years. Within 1 month after the end of the calendar quarter the ES office manager must transmit an electronic copy of the quarterly complaint system log to the SMA. The SMA will participate in and monitor the performance of the complaint system. The SMA reviews the ES office’s informal resolution of complaints relating to MSFWs and will ensure that the ES office manager transmits copies of the complaint system logs, pursuant to part 658, subpart E, to the CRA. The CRA reviews these files quarterly to ensure compliance with appropriate complaint resolution processes and adherence to customer satisfaction principles. The CRA prepares and submits the Quarterly Complaint System Activity Report (Log) to the ES Bureau Director.