Narrative: d. 4.

Provision of referrals and assistance with access to tand education programs: All customers visiting the one-stop centers have access to available resources including training and education. Information is available in orientation packets passed out to customers, printed materials stocked in information centers, software, web-links, and documents available on information center computers and Maine’s CareerCenter website. A new triage process is being implemented that makes immediate referrals to services and asks the customer to register in Maine’s JobLink. Currently, the JobLink registration uploads into the State’s one-stop operating system and provides the beginning of a WIOA Title I application. Customers complete an initial application that registers them for Maine’s JobLink job bank and case management system, determines eligibility for WIOA Title I programs, and creates a resume. Workshop curriculum includes orientation to CareerCenter services and an opportunity for referral to one-stop and other community services.