Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
a. 2. Describe how the State will utilize professional development activities for Employment Service staff to ensure staff is able to provide high quality services to both jobseekers and employers
Current Narrative:
The state uses professional development activities for Employment Services staff such as targeted training activities to cross-train in specific program areas (Veterans and Workforce Innovation and Opportunity Act (WIOA), Unemployment Insurance) to ensure staff is able to provide quality services to both jobseekers and employers.
Additionally, the State Employment Services Program Manager conducts periodic group and individual technical assistance and training sessions designed to address specific program issues identified during reviews of program performance data.
Both of these methods enable staff to assist jobseekers with knowing and improving their skills, obtaining the best job possible, and progressing in a career pathway. Staff has been provided with the required information about programs and hear a consistent message regarding expected levels of performance, service delivery and service quality.