Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
When applying online for UI, the HiRE system provides simple, written instructions in to assist claimants through the application process. The American Job Centers provide several public access computers to provide self-service access for filing unemployment compensation claims or to access other online One-Stop services. In addition, the comprehensive American Job Centers also have state merit staff trained in program overview who answer questions and assist with UI applications, eligibility requirements, or weekly claim filing.
Administrative and managerial staff members at all levels provide operational oversight and technical support for programs. Regional senior managers through their local managerial structure and in cooperation with LWDA leadership are responsible for ensuring a seamless process in AJCs through coordinating staff training, providing technical support, maintaining program documentation and continuous communication and dissemination of information. These leaders work in coordination with the Management of Information Systems (MIS) technicians and UI technical support teams on all issues relating to UI eligibility, disqualification and requalification.