Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
c. Describe the State’s strategy for providing reemployment assistance to UI claimants and other unemployed individuals
Current Narrative:
The RA program introduced Reconnect (formerly known as CONNECT) Self-Service to help claimants easily access their account details through any mobile device without ever needing to speak to an agent. This self-service allows claimants to update their Reconnect PIN, update contact telephone number, change correspondence or payment method, change tax withholding option, and receive detailed claim information including payment status, notice of determination issued, appeal information and RA program messages.
FloridaCommerce has created the RA Help Center—an online portal for both claimants and employers. This self-help portal continues to be updated with additional capabilities including reporting fraud or identity theft, uploading documents, contesting monetary determinations, and filing appeal requests. The Help Center provides resources such as step-by-step guides, frequently asked questions, and informational videos. The Help Center is available 24 hours a day.
The Floridajobs.org website provides information about FloridaCommerce. Customers may sign up to receive FloridaCommerce news and information directly. The site provides information re: Economic Development, Workforce Investments, Strong Communities, Small Business Assistance, RA, Employ Florida etc.
Reemployment Assistance Service Center for Claimants with links for Applying for Benefits, Requesting Benefit Payment, Adjudication, Filing an Appeal, FAQs, RA Resources, etc.