Narrative: b. 1. C.

Statewide transformation has created new and/or combined administrative pathways and current work practices requiring additional coordination with other state agencies. These cross-institutional administrative practices present unique issues with dual case classification at the consumer level. Additionally, the transformation included a consolidation and reorganization of physical office spaces which has resulted in a closer physical proximity between entities – this is not necessarily denoted as a positive or negative but denotes changes at the organizational level. Additionally, respondents noted that DSB leadership and administration and service delivery components were doing exemplary in this arena for navigating the transformation and coordination with parent- and sister-agencies. One noted area of concern was responses that the statewide transformation has resulted in some employee retention & turnover.

Potential Recommendations & Considerations

1. Universally implemented policy manual/process to determine primary versus secondary disabilities with other state agencies.
2. Way to improve referral service/phone directory
3. Improved communication between state agencies or a determination process establishment to coordinate agency processes (flowchart diagram/process flow map/ decision tree)
4. Creation of a DWS-wide Organizational chart
5. Focus on building middle-management infrastructure as way to better connect field with administration.
6. Greater awareness of DSB within DWS
7. Improvements in computer/data sharing across agency entities