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Plan: Alabama PYs 2024-2027
Combined Plan C

Section: SNAP E&T

Narrative: a. 2.

Published
Located in:

a. 2. A description of the case management services and models, how participants will be referred to case management, how the participant’s case will be managed, who will provide case management services, and how the service providers will coordinate with E&T providers, the State agency, and other community resources, as appropriate. The State plan should also discuss how the State agency will ensure E&T participants are provided with targeted case management services through an efficient administrative process;

Current Narrative:

Case management is not a separate service which needs a referral. Case management can be provided by an A-RF.SET case manager and/or by the A-RESET provider. However. A­ RESET case managers are responsible for case management for all participants. Case management is delivered by phone, email. in person or other virtual means by the A-RESET case managers as well as by the A-RESET partner. Case management may be integrated into the component, depending on the program or services delivered.

SNAP eligibility staff:Receive referralsProvide requests for referrals for screeningVerity and clarify work registrationEach county protocol is for SNAP eligibility staff to inform the A­ RESET unit of a referral. Referrals are sent to case managers via email. designated location in office. or by phone.
State E&T staff:
  • Provide training and technical assistance
  • Provide tracking information on participant progress and for participant reimbursement.
Case managers (both at the county level and partner level) communicate with State E&T staff when they need help with the policies or processes for the A-RESET program. This may include requesting training and/or technical assistance. Case managers can also use the DHR email address to ask questions and receive clarification or guidance on a specific policy or case.

Counties with A-RESET staff have been assigned to surrounding counties to provide case management to participants living in those assigned counties with the exception of Colbert County. where the State E&T staff will process any referrals.

State DHR additionally communicates with partners and county case managers on a monthly basis via a scheduled Teams call.
Other E&T providers:
  • Participant referrals
  • Assessments
  • IEPs
  • Tracking of participant progress and identifying if participants may need to be placed with a different provider
  • Entry of data for the participant reimbursements.
A-RESET case managers may communicate with other partners as necessary. Typically. these communications may be when the participant needs additional services or supports that a different provider can provide or to report participation hours. E&T providers will communicate with E&T case managers. to provide reverse referrals. assessments. IEPS. tracking of participant progress and identifying if participants may need to be placed with a different provider and entry of data for the participant reimbursements.
Community resources:Referral to resources and services provided by the community

Community resources will provide referral of resources and services provided by the community. This information of listed resources and events will aid in assisting clients.

 

DHR has developed processes to efficiently provide case management services to all A­ RESET participants. When a Food Assistance participant expresses interest in A-RESET, they are referred to county A-RESET case manager. If the participant is receiving services through a DHR program, such as supervised job search. that A-RESET case manager will continue to provide services through the entirety of the time in the component.

If the participant will be working with an outside A-RESET partner, either referred directly bv DHR or in a request for referral. the A-RESET partner will provide individualized case management. DHR has developed an efficient administrative process which minimizes handoffs, reduces the number of agencies a participant must work with, and centralizes services with one agency as much as possible.

Each A-RESET participants works with a Case manager throughout the duration of their participation since case managers are now assigned to each A-RESET county.